Frequently Asked Questions
Pick-Ups
Do you offer pick-ups? And do you charge?
Yes, we do. FREE Pick-up & Delivery Service in ALL of the OC, LA, San Diego Counties and portions of San Bernardino, Ventura and Riverside Counties.
Expedite Requests
Do YOU offer expedited services?
Yes, please contact us via phone to make those arrangements.
Repair Requests
Do you do repairs?
Yes, on specific hand tools, electronic repairs are beyond our capabilities, please contact Repair@picinc.net to confirm repair capabilities.
what is repair turnaround time
6-8 weeks
Accreditation & Capabilities
Does PIC perform accredited calibration?
Yes, PIC can perform accredited calibrations. Visit our Accreditation page for more information.
Can PIC perform accredited calibration on this item_______?
View our Capabilities page for a list of items we are able to service. To confirm capabilities on a specific item, email us the service instrument description Make & Model to service@picinc.net
On-Site Requests
Do you perform on-site calibrations?
Yes for certain items, email a list of the item(s) you are inquiring about to scheduling@picinc.net
What items can you calibrate on-site?
Capabilities vary: email a list to scheduling@picinc.net
When is your soonest opening for an on-site?
Due to the amount of on-site we schedule monthly it can be about 2-3 weeks out. Please contact Scheduling@picinc.net directly regarding any on-site inquires.
Portal Access
Can we get portal access to retrieve our certs?
Yes, please contact our QA assistant manager Terrie@picinc.net to get set up with portal access
Hours of Operation
What are your Hours of operation?
Monday-Friday 7:00 – 4:00pm
Quotes
Can I get a quote on attached list?
Yes, email a list with Manufacture, model, and range and any additional information to service@picinc.net”
When can I expect to get a QUOTE RESPONSE?
Depending on the quantity of the listed items typically between 1-2 business days.
Still Have Questions?
Reach out to us!
Our Office
933 Mariner St.
Brea, CA 92821
Call Us
(714) 671-6018
Email Us
Hours
Mon-Friday: 7am – 4pm
Weekends: Closed